Customer Service Officer

HANSON SEMESTA
Jakarta Selatan, DKI Jakarta Indonesia
Posted 1 minggu yang lalu |

INFO DETAILS


DESCRIPTION

  • Job functions:
  • * Prepare product or service reports by collecting and analyzing customer information
  • * Contribute to team effort by accomplishing related results as needed
  • * Manage large amounts of incoming calls
  • * Generate sales leads
  • * Meet personal/team sales targets and call handling quotas
  • * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • * Keep records of customer interactions, process customer accounts and file documents
  • * Follow communication procedures, guidelines and policies
  • * Use telephones to reach out to customers and verify account information
  • * Assist with placement of orders, refunds, or exchanges
  • * Attempt to persuade customer to reconsider cancellation
  • * Inform customer of deals and promotions

REQUIREMENTS

  • Requirements:
  • * Proven customer support experience
  • * Track record of over-achieving quota
  • * Strong phone contact handling skills and active listening
  • * Customer orientation and ability to adapt/respond to different types of characters
  • * Excellent communication and presentation skills
  • * Ability to multi-task, prioritize and manage time effectively
  • * College degree; or Bachelor Degree preferred
  • * Willing to work on shift and Holidays
  • * Good understanding of securities business. FX and CFD is a plus
  • * Strong communication and client servicing skills
  • * Native in Bahasa, good communication skills both written and oral in English
  • * Good understanding of relevant regulatory policies and procedures

SALARY

  • 4000000-5000000 IDR
LAMAR POSISI INI
Referensikan teman kamu
HANSON SEMESTA
HANSON SEMESTA

COMPANY DETAIL

OTHER JOBS

LOWONGAN YANG SERUPA

Customer Service Officer

Customer Service Officer

Hanson Semesta
Jakarta Selatan, DKI Jakarta Indonesia
Lihat Detail
Customer Service Officer (CSO)

Customer Service Officer (CSO)

Agromedia Pustaka
Jakarta Selatan, DKI Jakarta Indonesia
Lihat Detail
Customer Service Officer

Customer Service Officer

Indosukses
Jakarta Pusat, Jakarta Barat, Jakarta Utara, Jakarta Timur, Jakarta Selatan, Kepulauan Seribu, DKI Jakarta Indonesia
Lihat Detail