Customer Success Manager

Jakarta Selatan, DKI Jakarta
Posted 5 bulan yang lalu | Business Development


Job Type   :
Full Time
Job Industry   :
Information Technology and Services
Job Function   :
Business Development
Experience   :
Manager / Senior Manager / Department Head
Education   :
Bachelor Degree


  • Customer Success Manager
  • About Qlue
  • We are a company focused on implementing smart city technology to push for a
  • sustainable, safer city overall, and promotes government transparency and
  • accountability. We worked closely with city institutions, local communities, and
  • police departments in combating threats such as drugs, terrorism, and other
  • crime-related reports.
  • One of Qlue’s unique feature is our mapping and geospatial solution in tackling
  • modern problems. We map citizen complaints from the Qlue mobile app, into Qlue’s
  • Dashboard. These reports will be mapped and archived for present & future
  • policymakers to use in their decision-making process. Currently, we have over
  • 500,000 users on Qlue, operating in 5 cities.
  • Summary:
  • ‪The Customer Success Manager strategizes on post-sales program to the assigned
  • customer segments, ensuring the customers are actively working towards their
  • goals and that they will be happy with the service provided. The program
  • strategy encompasses the activities, resources, and relationships necessary to
  • optimize customers’ adoption of subscribed licenses and products, prevent
  • attrition and churn, and continually enhance customer health and satisfaction.
  • ‪ Responsibilities:
  • * Own customer relationship for entire product journey and technical point of
  • contact after initial contract execution.
  • * Deliver actionable advice and expertise to onboarded clients to ensure client
  • understand their corporate goals and objectives and any challenges to deliver
  • relevant demonstrations.
  • * Work with clients from demo to implementation, ensuring expectations are set
  • appropriately and that customers have a great experience from demo to
  • implementation.
  • * ‪Continually communicate product value to customer through the entire client
  • lifecycle, including their renewal process to attain product and license
  • expansion.
  • * ‪Work as a team with other departments on strategic account planning focused
  • on account expansion, increased customer sentiment, and reduced churn risk.
  • * Perform effective customer demonstrations, Success Reviews, Executive
  • Business Reviews, customer advocacy, coaching activities and other adoption
  • deliverables via webcasts, teleconferences and/or onsite visits.


  • Qualifications:
  • * ‪Ability to work both independently and collaboratively, sharing best
  • practices and coordinating across internal teams.
  • * ‪Outstanding analytical, oral and written communication skills.
  • * ‪Demonstrated ability to build relationships and trust with clients and other
  • team members, while identifying and assessing client opportunity and risk.
  • * Ability to thrive in a dynamic environment, prioritizing and adjusting to
  • multiple and varying tasks daily.
  • * ‪Ability to exercise independent discernment for issue identification and
  • creative resolutions.
  • * ‪Demonstrate integrity, trustworthiness and good judgment.
  • * ‪Effective presentation skills with ability to deliver clear and concise
  • messages both internally and with clients.
  • * ‪Strong ability to understand, match and recommend product functionality to
  • the clients’ business needs
  • * A process-oriented mindset with a dedicated client focus


  • Perks:

    • To see your work help shape a new product that makes a difference for likely millions of people.
    • Catered lunches, free coffee, and snack, paid time-off on your birthday, ping pong table, swimming pool, team building activity, BBQ night in green zen office
    • Weekly happy hour, bi-weekly hacking day, amazing work-life balance.
    • Be the early members of a rising startup, that has set significant milestones in a novelty smart city industry.
    • Be in a good company where people with good heart work together, who are innovation-driven to shape the nation for the better.


  • IDR 7000000 - 10000000
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Company Industry : Information Technology and Services

Phone : 021 - 7182238

Links :



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