Engineer On Site

TELKOMTELSTRA
South Jakarta, DKI Jakarta
Posted 6 hari yang lalu | Engineering

INFO DETAILS

Job Type   :
Contract
Job Industry   :
Telecommunications
Job Function   :
Engineering
Experience   :
Staff / Junior Staff
Education   :
High School or Equivalent (SMU, SMK, etc)

DESCRIPTION

  • Description
  • Key responsibilities and job tasks for this role:
  • * Received and create ticket for customer inquiries rise via email, phone or
  • chat, these includes incident reports, change request, or information request
  • * 1st line troubleshoot, diagnose and resolve issues with the networks and
  • SDWAN hardware, supplied and operated by Telkomtelstra.
  • * Escalate to internal and external resolver group for incident resolution.
  • * Provide input into technical documentation.
  • * Provide pro-active ticket update on Change delivery, Incident resolution and
  • Incident closing
  • * Proactively monitor open ticket and engage related resolver groups to make
  • sure tickets handled properly and action is taken by the ticket owner.
  • * Develop intimate knowledge of customer’s networks and services to support
  • troubleshooting and resolution of assurance incidents with customers, CSE and
  • L3 support, Change Manager and Incident Manager.
  • * Ensure EoS support function aligns with ITIL standards and methodology
  • framework
  • * Stays current on technical specifications for hardware/software requirements
  • of managed services and industry products through professional associations,
  • trade journals, networking, and associated training and seminars
  • * Responsible for sharing information and best practices with others.
  • * Demonstrates flexibility and focus to priorities and undertake activity in
  • Operations as required to support Telkomtelstra growth
  • * Meets company health, safety and environment requirements

REQUIREMENTS

  • Requirements

    • Vocational School Graduates majoring in Telecommunication, IT and/or Electrical Engineering
    • +1 years’ experience working on call center handling customer complains on network infrastructures.
    • +2 Years managing and troubleshooting LAN and WAN connection, especially interconnection between edge router and WAN provider connection.
    • Associate level certification in IT/networking is mandatory (MTCNA or CCNA)
    • Have a strong basic customer service aptitude.
    • Strong technical aptitude.
    • Ability to show initiative in solving problems and drive to succeed
    • Excellent team player
    • Possess dynamic, positive attitude
    • Willingness to get involved and take responsibility for all elements required to bring a positive outcome for the company
    • Willing to be putted on customer sites (Mandatory) and able to work with minimum supervision
    • Medium proficiency in English (written and verbal)

BENEFITS

  • Benefits

    • Overtime Allowance
    • Attractive Remuneration Package
    • Opportunity to Grow

     

SALARY

  • Salary Hidden
LAMAR POSISI INI
Referensikan teman kamu
TELKOMTELSTRA
TELKOMTELSTRA

COMPANY DETAIL

Company Industry : Information Technology and Services

Links : www.telkomtelstra.co.id

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