International Client Service (Mandarin Speaker)

MORULA IVF INDONESIA
Denpasar, Bali
Posted 2 bulan yang lalu | Customer Service

INFO DETAILS

Job Type   :
Contract
Job Industry   :
Hospital & Health Care
Job Function   :
Customer Service
Experience   :
Staff / Junior Staff
Education   :
Bachelor Degree - S1

DESCRIPTION

  • Morula IVF Indonesia is looking for aInternational Client Services (Mandarin
  • Speaker)to provide high-quality service to our clinic customers. You will
  • address complaints and go the extra mile to make sure our guests are
  • satisfied.In this role, you should be an excellent communicator who can stay
  • positive when facing difficult situations. You should also be reliable and
  • customer-oriented, as you’ll serve as a primary point of contact for our
  • customers.Your goal will be to ensure our guests enjoy themselves and plan to
  • come back to our facilities.
  • JOB DESCRIPTION:
  • * International clients assisted in their visit or queries
  • * Welcoming guests in a friendly and professional way
  • * Addressing and escalating customer complaints
  • * Anticipate guest needs and build rapport with customers
  • * Providing information about facilities, programs and other services
  • * Assist with organising hospital marketing activities
  • * Coordinate and conceptualize publication for foreign patients with marketing
  • department
  • * Perform translation from English to Bahasa Indonesia or Mandarin to Bahasa
  • Indonesia (vice versa) for written documents (medical fact sheets, patient
  • guidebook, and etc) and verbal communication
  • * Conduct hospital tours for VVIP international customers, maternity tour for
  • expecting parents, and provide follow up sales support

REQUIREMENTS

  • JOB REQUIREMENTS:

    • Candidate must possess at least Diploma, Bachelor's Degree in Mandarin Studies Program, English Studies Program, Social Science/Sociology, Mass Communications, Hospitality/Tourism/Hotel Management or equivalent.
    • Proven experience as a Guest Relations Officer or International Liaison Officer in International Hospital
    • Experience as Guest Relations Officer or VIP Guest Officer in 5 stars hotel
    • Fresh graduates from Mandarin Studies or English Studies Program are welcome to apply
    • Familiarity with hospitality industry standards
    • Ability to speak Mandarin, to speak with Mandarin speaking patients
    • Fluent in English both oral and written
    • Computer literacy
    • A customer-oriented and professional attitude
    • An outgoing personality
    • Outstanding communication abilities
    • This position will be placed in Morula IVF Bali branch

BENEFITS

  • BPJS Ketenagakerjaan & BPJS Kesehatan

SALARY

  • Salary Hidden
LAMAR POSISI INI
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MORULA IVF INDONESIA
MORULA IVF INDONESIA

COMPANY DETAIL

Company Industry : Hospital & Health Care

Links : www.morulaivf.co.id

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