Bandung, West Java
Posted 2 bulan yang lalu | Customer Service


Job Type   :
Full Time
Job Industry   :
Education Management
Job Function   :
Customer Service
Experience   :
Fresh Graduates / Less Than 1 Year Experience
Education   :
Bachelor Degree - S1


  • Wall Street English - Our WHY
  • Our vision is to be the preferred choice of English language enrichment for
  • adults. We exist to make Indonesians more competitive through English. Our
  • belief is that the ability to communicate confidently in English will open
  • opportunities which is why we work endlessly in achieving our mission to empower
  • with self-confidence to communicate effectively in English and therefore enrich
  • lives.
  • We believe that in order to deliver on our mission, English must become part of
  • one’s lifestyle. The WSE Experience and method is built based on this
  • philosophy. WSE is NOT a school and does not sell English courses. WSE does NOT
  • have students, we have members. WSE DOES NOT have teachers, we have English
  • Trainers.
  • Wall Street English Indonesia is a Community that believes if you communicate in
  • English with Confidence, you will have a world of Opportunity. WSE Indonesia’s
  • brand values are Confidence, Community, Opportunity.
  • Position : Mentor
  • Reports to : Centre Experience Manager
  • As our Mentor you are central to our Members’ learning and experience. Through
  • providing a nurturing, fun and interactive environment while building
  • relationships with our Members, you have a unique opportunity to have a
  • significant positive impact on their personal and professional lives.
  • You are the face of your Center and the first representation of the premium
  • experience that all Staff, Members, prospects and guests encounter.
  • You will need to be able to identify varying levels of support, approaches and
  • techniques to maximize an individual Member’s needs. This will require that you
  • are able to adapt and anticipate an individual’s needs and inspire them to
  • succeed. The exceptional experience and care that you will provide leads to
  • Renewals and Referrals and the strengthening of the Wall Street English brand
  • and its unique experience offering.
  • Duties and Responsibilities :
  • * Supporting our Members progress by providing on going and consistent support,
  • advice, coaching and feedback
  • * Understanding each individual learner’s psychology and tailoring your
  • mentoring skills accordingly to provide guidance that is personalized to
  • their needs
  • * Developing strong relationships both on-line and in person to build on trust
  • and genuine care with a diverse Member community
  • * Promoting the Wall Street English Method and an all English environment in
  • consistent and creative ways
  • * Keeping up to date and abreast of our Members progress to pass on relevant
  • information to the Experience and Sales Teams and take necessary actions
  • * Ensuring each person that walks into the Center is greeted with a warm
  • welcome and as per company policies and standards
  • * Being an Ambassador for your Center: engaging Members and motivating them on
  • every occasion, as well as taking care of prospects to help support the sales
  • team
  • * Providing personalized feedback, coaching and support through Advising
  • Sessions to ensure Members reach their goals
  • * Liaising with Experience and Sales Teams to provide feedback on Members’
  • progress and concerns
  • * Assisting and guiding Members in their learning and ensure they can engage
  • with the local and global Communit.


  • * GSE level 75 or CEFR C1
  • * University degree or in final year of studies of an English language degree
  • * Experience in teaching and/or tutoring and/or training is an advantage
  • * Experience working in a multinational team with different cultures
  • * Experience working or living in an English-speaking country is an advantage
  • * Detail-oriented; ability to prioritize work load for team to optimize
  • efficiency
  • * Excellent interpersonal skills, supportive and service-minded
  • * Ability to work in a fast-paced environment across all levels in an
  • organization
  • * Creative thinker and team player
  • * “Can do” personality
  • * Fluency in English and Bahasa both verbal and written is mandatory
  • * MS Office/IT literate
  • * Indonesian nationals preferred


    • Medical insurance.
    • Free unlimited access to Wall Street English course.
    • Professional training and development in sales and service.
    • Clear opportunities for promotion and career development.
    • Community events sponsored by Wall Street English.
    • Professional, fun, and exciting work environment.


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Company Industry : Education Management

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