Product Operations Lead

Jakarta Barat, DKI Jakarta
Posted 2 bulan yang lalu | Product Management


Job Type   :
Full Time
Job Industry   :
Financial Services
Job Function   :
Product Management
Experience   :
Manager / Senior Manager / Department Head
Education   :
Master Degree / Post Graduate Degree - S2


  • CekAja product team is looking for a highly customer-centric and motivated
  • individual to lead our product operation team in managing & optimizing our
  • marketplace product in Indonesia market. You will have the opportunity to lead
  • the day-to-day work of team that ensure Cekaja is providing the best customer
  • experience possible when it comes to how our customers interact with our
  • financial products. Ideal candidates will have a passion for continuously
  • raising the bar and challenging the status quo.
  • Main Responsibilities, but not limited to
  • * Lead team of 4-5 people to support company to achieve business goals.
  • Defining teams goals and key performance metrics, and link it to company’s
  • goals
  • * Setup & maintain C88 systems for Indonesia market needs
  • * Ensuring good customer journey. Understand local customers needs, develop
  • clear plan that help increase our platform efficiency and increased
  • conversion
  • * Support the business & our partners with right technology solutions. Able to
  • understand their requirements, analyze and counter-propose with better
  • technology & process
  • * Improve business processes, including driving automation, and increasing
  • overall team efficiencies
  • * Find & propose new opportunity for improvement.
  • * Drive analysis and insights to identify existing gaps and propose next steps
  • * Ability to present complex information in a clear and concise manner to
  • leadership both verbally and in writing.
  • * Create regular and timely program update, define and track performance
  • metrics, and drive operational excellence.
  • * Excel in a working culture where accountability, transparency, and
  • collaboration are the norm and where rapid deep dives into data and financial
  • performance is a standard operating practice.
  • * Manage work by the team, deliver high quality results within planned
  • timeline.


  • * Bachelor degree in engineering
  • * 5+ years experience in technical account management, product operation
  • management or product management role
  • * Experience in leading operation teams (of 3+ people) for banking, financial
  • service industry, or technology startup company
  • * Experience working with partners and managing cross-functional projects
  • * Technical background in software or computer engineering is preferred
  • * High attention to detail
  • * Good logical & analytical thinking
  • * Good communication in Indonesia & English (speaking & writing)
  • Preferred Qualifications
  • * Degree in computer science / engineering, master degree is a plus
  • * Ability to independently own and manage a strategic program by defining and
  • executing on key deliverables and outcomes
  • * Demonstrated skill at building relationships and an ability to influence
  • others
  • * Demonstrated business judgment as well as ability to think creatively,
  • analyze quantitatively, problem-solve, scope business requirements and
  • prioritization.
  • * Excellent verbal and written communication and collaboration skills
  • * High threshold for working in an ambiguous, fast paced environment


  • - Health Insurance

    - ESOP (Employee Stock Options Plan)

    - Lunch


  • Salary Hidden
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Company Industry : Financial Services

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