Product Operations

RUANG RAYA INDONESIA (RUANGGURU.COM)
Jakarta Barat, Jakarta Pusat, Jakarta Selatan, Jakarta Timur, Jakarta Utara, Kepulauan Seribu, DKI Jakarta Indonesia
Posted 4 minggu yang lalu |

INFO DETAILS


DESCRIPTION

  • - Work with the Customer Support teams to handle user inquiries, identify problems from user complain & find the root cause
  • - Monitor payment transactions and conduct reconsolidation of transactions
  • - Ensure compliance with policies and procedures for settlement transaction matters.
  • - Work with Finance to reconcile customer invoice
  • - Follow up issues for invoice settlement with 3’rd party and vendor
  • - Follow up gateway error with 3’rd party and vendor (notify engineer team before & after maintenance)
  • - Create and troubleshoot voucher code for promotion

REQUIREMENTS

  • - Minimum Bachelor Degree (S1)- Able to organize and manage multiple priorities
  • - Great analytical and problem-solving skills help in resolving the issue faster
  • - Basic knowledge in mySQL
  • - Strong attention to details, well organized, and have the ability in operating Ms.Excel and Spreadsheet

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RUANG RAYA INDONESIA (RUANGGURU.COM)
RUANG RAYA INDONESIA (RUANGGURU.COM)

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