Senior Account Manager

Jakarta Selatan, DKI Jakarta
Posted 4 bulan yang lalu | Marketing


Job Type   :
Full Time
Job Industry   :
Advertising / Marketing / PR
Job Function   :
Experience   :
Senior Staff/ Supervisor / Coordinator / Team Leader
Education   :
Bachelor Degree - S1


  • 1. Account Management (40%)
  • * Be the primary point of contact for selected key-clients and develop
  • long-term relationships
  • * Manage projects within client relationships, working towards achieving client
  • goals while concurrently prioritizing Ydigital goals
  • * Manage specialized projects executed with marketing automation tools such as
  • Hubspot
  • * Responsible for keeping current clients satisfied and delivering exceptional
  • client service on a day-to-day basis
  • * Ensure the timely and successful delivery of our digital services
  • * Communicate clearly the progress of weekly/monthly initiatives to internal
  • and external stakeholders
  • * Work with internal departments to forecast and continuously track relevant
  • metrics
  • * Identify opportunities to grow business with existing clients, including
  • upselling and cross-selling
  • * Coordinate with staff members working on the same account to ensure
  • consistent service
  • * Service multiple clients concurrently, meeting parallel ongoing deadlines
  • * Keep records of all client transactions and key communications to ensure
  • transparency
  • * Arrange invoicing for client payments
  • * Supervise at least 1 Junior Digital Marketing Consultant in performing all
  • account management activities
  • * Support assigned Junior Digital Marketing Consultant(s) in daily activities
  • and key decision making
  • * Oversee team member work for quality and guideline compliance
  • 2. Ydigital Marketing / New Sales (30%)
  • * Work with Internal Ydigital team to create content and strategy for Ydigital
  • Branding
  • * Execute Ydigital marketing via marketing automation tools such as Hubspot
  • * Communicate via Email/Phone with new potential leads to qualify and assess
  • project potential
  • * Attend needs-discovery meetings and gather relevant information needed for
  • solution-creation process
  • * Work with internal team to create proposal decks
  • 3. Team & Personal Growth (20%)
  • * Provide encouragement to team members, including communicating team goals and
  • identifying areas for improvement
  • * Conducts team meetings to update members on best practices and key learnings
  • * Complete evaluations of employees
  • * Support department head and perform management duties when manager is absent
  • or out of office
  • * Assists department head with new team member training
  • * Update digital knowledge by participating in educational opportunities;
  • online module trainings; maintaining personal networks
  • * Perform daily time tracking to ensure accurate recording of resource
  • allocation and project profitability
  • 4. Cross-Departmental (10%)
  • * Weekly alignment with Finance team to ensure updated revenue forecast and
  • timely invoicing payments
  • * Weekly alignment with Production/Performance team for effective resource
  • allocation based opn forecasted deliverable deadlines
  • * Develop key learnings database with the strategy team to ensure knowledge
  • from each project is accessible to all Ydigital members
  • * Work with management to continuously improve and achieve an efficient work
  • process


  • * Strong time management skills with the ability to successfully manage
  • multiple projects at once
  • * Strong in Analytical Thinking 5+ years of experience in business and/or
  • digital consultancy
  • * Fluent in Bahasa and English
  • * Proven communication & persuasion skills
  • * Motivated to learn & experiment
  • * Knowledge of digital technology trends is a plus
  • * Client Relationship


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Company Industry : Advertising / Marketing / PR

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